Jambo Nairobi’s Terms and Conditions

Legal Notice

All the information and material contained in this web site is subject to copyright which is owned by Jambo Nairobi. Users of this site may download information for their own reference, but no part of this site may be copied, reproduced, adapted or transmitted in any form by any process for any commercial purpose without the prior written consent of Jambo Nairobi.

This web site has been established by Jambo Nairobi for information purposes only, with respect to the City of Nairobi to provide its visitors/customers information about Nairobi, and the venues, facilities and services Jambo Nairobi and Jambo Nairobi Affiliates can provide. The information is intended for general use only and nothing on this site constitutes an offer to enter into a legally binding contract.


Users participating in any Jambo Nairobi contests may be required to submit varying degrees of personal information, depending upon the nature of the particular contest. The specific information to be collected and how it will be used will be disclosed in the general contest rules and regulations and/or in the referring contest page or newsletter. The names, addresses and photograph or likeness of contest winners may be reproduced on the site or in other advertising materials, unless the participant gives consent to do so within the terms and conditions of that particular contest.


From time to time, Jambo Nairobi may conduct online surveys for internal purposes or for third parties, to gather general information about users and/or their views. Participation in these surveys is voluntary; no information will be collected except that which is knowingly supplied by the user. Identifying Personal Information will not be shared.

Forums, Social Media Channels and Digital Platforms

Our forums, social media channels and digital platforms are not moderated. We depend on participants to conduct themselves within the bounds of community standards. The views and opinions expressed by participants are not endorsed by Jambo Nairobi, nor is Jambo Nairobi responsible for them. Users are asked to refrain from the use of profanity or rude language, and to make no personal attacks which could be considered libelous. Advocating violence or criminal behavior, and hatemongering is forbidden. Posting of copyright infringing material is forbidden. Jambo Nairobi reserves the right to remove any postings which do not meet these defined standards.

Participants grant Jambo Nairobi the unrestricted right to use, reproduce, modify, translate and distribute any posted material, for any use whatsoever. Users agree to indemnify Jambo Nairobi against any liability whatsoever caused by material posted by you or used by you. Users agree that Jambo Nairobi will not be liable for any damages of any kind whatsoever arising from use of, the use by others of or actions taken by Jambo Nairobi in respect of, the forums. Users agree that use of Nairobi Nairobi’s forums constitutes agreement to abide by these rules. Registration is required for participation in Jambo Nairobi discussion boards. The above policies are outlined when a user logs in to participate in a discussion.

Accuracy of Content

Every effort is made to ensure information on any Jambo Nairobi owned channel is accurate, including JamboNairobi.com, intranet websites, and training materials such as the White Hat Academy. As part of its operations, Jambo Nairobi hires external parties to create content for specific topics on all its websites and accounts on social media channels and errors may arise. Jambo Nairobi assumes no responsibility for any unpredictable usability errors or changes, admissions, or omissions due to out of date information on its website or any other owned channels.

Copyright and ownership

Any images, graphics, or video content posted to any owned channel, including JamboNairobi.com, social media channels, and training materials such as the White Hat Academy may not be repurposed, remixed, or reproduced without explicit written permission from Jambo Nairobi.


Disclaimer of Endorsement

The information posted on www.JamboNairobi.com includes hypertext links or pointers to information created and maintained by other public and/or private organizations. This site provides these links and pointers solely for our users’ information and convenience. When users select a link to an outside website, they are leaving www.JamboNairobi.com and are subject to the privacy and security policies of the owners/sponsors of the outside website. Jambo Nairobi, which manages JamboNairobi.com, does not control or guarantee the accuracy, relevance, timeliness or completeness of information contained on a linked website. Jambo Nairobi does not endorse the organizations sponsoring linked websites and we do not endorse the views they express or the products/services they offer. Jambo Nairobi cannot authorize the use of copyrighted materials contained in linked websites. Users must request such authorization from the sponsor of the linked website. Jambo Nairobi is not responsible for transmissions users receive from linked websites. Jambo Nairobi is not responsible for or liable in any way for commercial transactions which users transact with linked websites.

Liability Disclaimer

The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, Jambo Nairobi and the affiliated, co-branded and/or linked website partners through whom we provide service, the Jambo Nairobi Affiliates, do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. In addition, Jambo Nairobi and Jambo Nairobi Affiliates expressly reserve the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such event, we will offer you the opportunity to keep your pending reservation at the correct price or, at your option, we will cancel your reservation without penalty.

Ratings displayed on this website are intended as only general guidelines, and Jambo Nairobi and Jambo Nairobi Affiliates do not guarantee the accuracy of the ratings. Jambo Nairobi and Jambo Nairobi Affiliates and their respective suppliers make no guarantee about the availability of specific products and services. Jambo Nairobi and Jambo Nairobi Affiliates and their respective suppliers may make improvements and/or changes on this website at any time.

Jambo Nairobi and Jambo Nairobi Affiliates, and their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Jambo Nairobi and Jambo Nairobi Affiliates. All such information, software, products, and services are provided “as is” without warranty of any kind. Jambo Nairobi and Jambo Nairobi Affiliates, and their respective suppliers disclaim all warranties and conditions that this website, its servers or any email sent from Jambo Nairobi and Jambo Nairobi Affiliates, and/or their respective suppliers are free of viruses or other harmful components. Jambo Nairobi and Jambo Nairobi Affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

The carriers, hotels and other suppliers providing travel or other services on this website are independent businesses and not agents or employees of Jambo Nairobi and Jambo Nairobi Affiliates. Jambo Nairobi and Jambo Nairobi Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Jambo Nairobi and Jambo Nairobi Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall Jambo Nairobi and Jambo Nairobi Affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if Jambo Nairobi and Jambo Nairobi Affiliates and/or their respective suppliers have been advised of the possibility of such damages.