Privacy Policy

Last Updated: February 11, 2026

At Jambo Nairobi (“Jambo Nairobi”, “we”, “our”, or “us”), protecting your privacy and personal information is a core part of our commitment to our users. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or interact with www.jambonairobi.com and related services.

This Policy is designed to comply with the Kenya Data Protection Act, 2019 and other applicable privacy laws. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

We may collect personal information including:

• Full name
• Email address
• Company or organization name
• Telephone number
• Subject and content of inquiries
• Any additional information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Approximate geographic location
• Referring website URLs
• Pages visited and session duration
• Website interaction and usage data

We may use analytics services including Google Analytics, Microsoft Clarity, Hotjar, and similar technologies.

2. How We Collect Information

We collect information through:

• Contact forms
• Newsletter subscriptions
• Email communications
• Surveys and promotions
• Cookies and tracking technologies
• Analytics platforms
• Trusted service providers

3. Legal Basis for Processing

We process personal information based on:

• Your consent
• Performance of a contract or requested service
• Compliance with legal obligations
• Legitimate business interests

You may withdraw your consent at any time by contacting us.

4. How We Use Your Information

We use personal information to:

• Provide and improve our services
• Respond to inquiries and requests
• Send newsletters and updates
• Personalize user experiences
• Analyze website performance and trends
• Maintain website security
• Prevent fraud and unlawful activity
• Comply with legal obligations

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences, and measure marketing effectiveness.

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Marketing Communications

If you subscribe to our communications, we may send:

• Travel and destination updates
• Promotions and special offers
• News and announcements
• Event and campaign notifications

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

7. Sharing Personal Information

We do not sell your personal information.

We may share information with trusted service providers that support website operations, including:

• Hosting providers
• Analytics providers
• Marketing partners
• IT support providers
• Cloud storage providers
• Professional advisers

Personal information may also be disclosed where required by law, legal process, or to protect our rights and users.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

9. International Data Transfers

Some service providers may process or store information outside Kenya. Where international transfers occur, we take reasonable measures to ensure appropriate safeguards are implemented.

10. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

However, no internet transmission or storage system can be guaranteed as completely secure.

11. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

12. Your Privacy Rights

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Withdraw consent
• Request deletion of information
• Restrict or object to certain processing activities
• Request information about how your data is used

Requests can be submitted using the contact details below.

13. Third-Party Websites

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices, content, or security. We encourage users to review the privacy policies of external websites.

14. Contact Us

Privacy Officer
Jambo Nairobi
Email: privacy@jambonairobi.com
Phone: +254 791 650 307
Website: www.jambonairobi.com

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes.

Any updates will be published on this page with a revised “Last Updated” date. Continued use of our website after changes take effect constitutes acceptance of the revised Policy.