Refund and Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund by following the instructions below. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Only retail purchases made directly from jambonairobi.com are eligible for returns. For purchases from other sources, please contact the authorized seller.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

General jambonairobi.com acts as a marketplace, an intermediary between buyers and ticket sellers (“Ticket Sellers”) to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and Ticket Sellers.

All ticket sales are final. As tickets sold through jambonairobi.com are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value.

Tickets sold through jambonairobi.com are from a third party; therefore, the buyer’s name will not be printed on the tickets.  Please note that the name on the tickets does not affect the buyer’s ability to access the event.

Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets generally will not need to be issued; in the rare case that new tickets are needed, USER will be contacted by the TICKET SELLER.

By using or visiting jambonairobi.com or purchasing tickets in any manner from the jambonairobi.com, you expressly agree to abide and be bound by these Terms and Policies, as well as all applicable laws, ordinances and regulations.

All orders are processed promptly to ensure fast delivery, and as a result, no modifications to the order can be made once it’s placed

1. To initiate a return, refer to your Order Confirmation Email and click the “View Order Summary” button.
2. On the “Order Summary” page, click the link to “Return or Replace Items.”
3. Complete the Return Form. Once submitted, the form will be emailed to the address associated with your order.
4. Include a copy of the Return Form with the merchandise when shipping it back.
5. ALL TICKET SALES ARE FINAL; there are no cancellations, returns, or exchanges.
6. IF AN EVENT IS CANCELLED, you will be given a full refund minus any delivery charges if the tickets have already been delivered.
7. IF AN EVENT IS POSTPONED OR RESCHEDULED, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.
8. ABOVE FACE VALUE, Ticket prices may be above ‘face value’ listed on the ticket (they may also be below ‘face value’).
9. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available.
10. All ticket orders placed jambonairobi.com must be confirmed by the respective seller before the buyer guarantee takes effect.
11. Our buyer guarantee provides for a full refund in the unlikely event that you do not receive valid tickets in time to attend the event.

The following are the rules (‘TERMS’) that govern use of the jambonairobi.com by any user of jambonairobi.com(‘USER’). By using or visiting jambonairobi.com, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing jambonairobi.com. jambonairobi.com reserves the right to change these TERMS at any time, effective immediately upon posting on jambonaoribbi.com. If USER violates these TERMS jambonairobi.com may terminate USER’S access to jambonairobi.com, bar USER from future use of jambonairobi.com, cancel USER’S ticket order, and/or take appropriate legal action against USER.

If an event is cancelled without a rescheduled date, USER will need to contact the TICKET SELLER who fulfills USER’s order (hereinafter known as ‘FULFILLER’) for a refund. The FULFILLER may require USER to return the supplied tickets at USER’s expense before receiving any refund USER is entitled to due to cancellation. jambonairobi.com is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER’s bank, if any, are not covered by jambonairobi.com or Fulfiller. Neither jambonairobi.com nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.

Above Face Value Tickets obtained through jambonairobi.com are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or ‘face value’ listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. jambonairobi.com and TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and jambonairobi.com does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.

Ticket Availability jambonairobi.com cannot and does not guarantee ticket availability until USER is in possession of their tickets. Generally, all ticket listings on jambonairobi.com are a unique set of tickets from an individual TICKET SELLER. Some listings on jambonairobi.com may only be representations of available tickets or an offer by jambonairobi.com to obtain tickets and not actual seat locations or currently available tickets.

Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the TICKET SELLER will fill the order with the alternative seat locations. If no alternates are available, either USER’S credit card will not be charged at all or the entire amount will be refunded, and USER will be notified that the USER’s request has been rejected.

Orders placed through jambonairobi.com will be fulfilled by one of jambonairobi.com’s network of participating TICKET SELLERS. Contact information for the FULFILLER will be provided to USER upon completion of the purchase process. If this information is lost, USER may contact info@jambonairobi.com to retrieve information about the order. USER should carefully enter all required information when submitting an order. USER is responsible for any errors made when entering their information, errors may result in issues such as a delay in processing the order or in delivery of tickets or in cancellation of order.

Zone Tickets, Tickets Not in Hand For certain live events, we permit a limited number of pre-approved sellers to offer tickets for sale that they do not currently possess. These tickets may be marked on the listing as ‘Zone Tickets’ or as ‘tickets not in hand’. If you purchase Zone Tickets or tickets marked as ‘not in hand’, the seller is committing to obtain the tickets described for you upon receipt of your order. These tickets, like all tickets sold on this jambonairobi.com, are backed by our 100% Money Back Guarantee. After you place your order and your order is confirmed by the seller, we guarantee that your tickets will be within the area listed or one comparable or better and that you will receive these tickets in time for the event or you will get your money back.

Pricing All prices are in Kenyan Shillings (Ksh) unless otherwise specifically stated. jambonairobi.com cannot confirm the price for any products or services purchased on the jambonairobi.com until after an order is completed by USER. Despite jambonairobi.com’s best efforts, a small number of products and services listed on the jambonairobi.com may be priced incorrectly. If the FULFILLER discovers the actual correct price is higher than the stated price, the FULFILLER will either complete the order at the original stated price, contact USER to inform them of different price with an option to purchase, or cancel USER’S order and notify USER of such cancellation.

Schedule of Fees and Charges The price charged to USER’s credit card beyond the price of the individual tickets shall include the following fees and charges:

Service Fee: Cost per ticket associated with jambonairobi.com operation, customer service center operation, obtaining tickets on behalf of USER and other costs associated with the fulfillment of USER’s ticket request.

Delivery: Costs associated with the Delivery Method chosen by USER and the jambonairobi.com’s arrangement of USER’s ticket delivery by the FULFILLER.

Total: Entire amount charged to USER, including each ticket’s price as set by the FULFILLER, Service Fee, and Delivery.

Taxes TICKET SELLER is responsible for keeping abreast of all changes to the tax withholding requirements and amounts in the various tax jurisdictions where TICKET SELLER sells tickets, and, for determining whether any taxes are due for any tickets sold and, except for states for which jambonairobi.com has informed TICKET SELLER that jambonairobi.com will collect certain taxes, , for collecting and remitting such taxes in accordance with applicable law. Except for states for which jambonairobi.com has informed TICKET SELLER that SITE will add taxes to the checkout calculation, TICKET SELLER shall include any applicable sales, use, excise, service and other taxes in the ticket price. TICKET SELLER shall provide jambonairobi.com with any information jambonairobi.com requires in order to enable jambonairobi.com to report information regarding payments jambonairobi.com has made to TICKET SELLER to relevant tax authorities including but not limited to id number and TICKET SELLER authorizes jambonairobi.com to release that information to the relevant tax authorities.

• You will receive a refund for the full value of the returned item(s) unless stated otherwise.
• Shipping and handling fees are non-refundable.
• The purchaser is responsible for return shipping costs.
• Credit for the returned item(s) will be applied to the original payment method within 10-15 days after we receive the merchandise.
• A restocking fee may apply to certain returns.
• Only purchases made directly from jambonairobi.com qualify for returns. For purchases made elsewhere, contact the authorized seller.

All orders are processed immediately for fast delivery, and no changes can be made once the order is placed.

Disclaimer of Warranty: Except as expressly set forth herein, Jambonairobi makes no warranties, express or implied, including, without limitation, any warranties of fitness for a particular use or purpose or merchantability.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@jambonairobi.com.

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jambonairobi.com and send your item to: {TBD}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: {TBD}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

By placing an order, USER authorizes jambonaiobi.com to charge USER’s method of payment for the total amount, which includes the ticket price, service and delivery fees, and any other optional services USER agrees to purchase. If USER disputes a charge and it is determined that the charge was valid and not the result of credit card or other payment fraud, jambonaiobi.com has the right to seek payment, including all associated fees, by whatever means jambonaiobi.com deems appropriate, including but not limited to using collection agencies and legal remedies. jambonaiobi.com may mitigate its damages by relisting the tickets that are the subject of the payment dispute. USER may lose access to any/all tickets purchased if USER files a dispute with their issuer.

Event Listings jambonaiobi.com does not guarantee the accuracy of event information on jambonaiobi.com including but not limited to event name, event location or venue, event start time, or event date. Event start times are subject to change without notice. Changes to an event including but not limited to event location or venue, event start time, event date, performer list, performance type, length of event, and amenities included in a ticket package may be done at the discretion of the venue, performer, promoter or other party responsible for the event each of which are unaffiliated with jambonaiobi.com and jambonaiobi.com has no control over such changes, nor can jambonaiobi.com be liable for any such changes. USER agrees to visit the website of the venue, stadium, team, or performer to find out if there have been any event time adjustments.

Ticket Holder Behavior Policy The USER agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior.  Should the USER be ejected from the event or denied entry for failure to abide by the venue’s rules and policies, USER shall be subject to all applicable fines and legal or other expenses associated with the ejection. In addition, all costs associated with the purchase of event tickets will not be refundable. Further, should the ejection result in the loss of the TICKET SELLER’s right to use any other tickets, including season tickets at that venue, or the right to purchase other tickets from that venue, USER shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.

Fraudulent Use To protect USER from fraud, USER may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver’s license or federal passport.

Delivery All orders are delivered to USER using the delivery method chosen for the order. In some cases a USER’s selected shipping must be upgraded without notice to USER and the USER will be charged for the upgraded shipping. Most orders are shipped the same business day in which they are received. Orders placed after business hours may be shipped on the next business day. Shipments may require direct signature at the point of delivery. USER is responsible to provide correct shipping address at the time of purchase. jambonaiobi.com and SELLER will not provide refunds if USER provides incorrect shipping information. USER must contact SELLER or jambonaiobi.com customer support if USER has not received an email with tracking information. By placing an order, USER understands and agrees to the following shipping terms.

Delayed Shipment Event tickets are generally delivered according to the delivery method selected at the time of ticket checkout. Most tickets are shipped the same business day in which the order is received or, if an order is placed after business hours, tickets may be shipped on the next business day. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and Las Vegas and other Nevada events; delivery may also be delayed due to the actions of the performer, venue, or team. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date. In these situations tickets may be marked with an estimated ship date. USER will be provided with account access information that will allow them to view the status of their order, tickets and tracking information, if available, after purchase. In the case where tracking information is not available USER may contact a representative of the FULFILLER for shipment information or an estimated delivery date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately. USER should check the order notes for the estimated delivery date.

International Shipping If USER is located outside Kenya, USER must choose an International Delivery option. If a domestic shipping option is chosen for an order to be shipped outside Kenya, the shipping cost will be adjusted by the FULFILLER after the order is placed to use the International Rate.

Delivery Verification If USER specifies a shipping address that does not allow for Delivery Verification, such as a Post Office Box, USER may be required to pay an additional fee to cover the additional risks associated with this type of order. If such a shipping address is used, the FULFILLER will, at its discretion, either contact USER about the additional fee prior to shipping or cancel USER’S order and notify USER of such cancellation. Shipments may require direct signature at the point of delivery. Once FULFILLER has shipped the tickets, it is USER’s responsibility to receive the package. Should the package be refused, undelivered, or returned, refunds or credits will not be issued by FULFILLER as per the All Sales Are Final term of these Terms. If a package has been returned and must be re-shipped by the FULFILLER, it is the USER responsibility to contact the FULFILLER for re-shipping options. USER understands that additional delivery fees may be charged prior to reshipping.

E-Ticket Download Electronic tickets or ‘e-tickets’, including those marked as ‘Instant’, may not be available for immediate download in all circumstances. Due to potential fraud concerns, some ‘Instant’ e-ticket purchases may be downgraded to regular e-ticket download to allow for additional processing. In such cases, USER will receive notification with USER’S receipt explaining that USER’S order has been downgraded to regular e-ticket download. After placing an order, USER will receive an email with instructions on how to download the tickets; therefore, it is important that USER provides accurate email address information during the order process. The USER will be required to enter order specific credentials to gain access to the tickets, and USER must have access to a printer from which to print the tickets. USER is responsible for contacting Customer Support should USER not receive the email instructions, be unable to download the tickets, or be unable to print the tickets. Neither jambonaiobi.com nor FULFILLER will issue refunds for USER’s failure to provide a correct email address or failure to print the tickets.

Electronic Transfer Electronic transfer delivery may not be available for immediate access. After placing an order, USER will receive an email with instructions on how to accept the electronic transfer; therefore, it is important that USER provides accurate email address information during the order process. The USER will be required to create an account with the associated ticket transfer system to gain access to the tickets, and USER must have access to a smart device to present the QR code displayed via the electronic transfer system for entry at the event. USER is responsible for contacting Customer Support should USER not receive the email instructions, be unable to accept the ticket transfer, or be unable to locate the ticket transfer email. Neither jambonaiobi.com nor FULFILLER will issue refunds for USER’S failure to provide a correct email address or accept ticket transfer offer. Neither jambonaiobi.com nor FULFILLER will issue refunds in the event a USER declines the ticket transfer offer.

Local Delivery USER must pick up the tickets from the designated location provided to the USER, which will be located near the venue.  USER will need to bring a government-issued ID in order to claim the tickets and may be asked to present the credit card used at time of purchase as further verification. Should USER encounter a problem at the local delivery location, USER must contact FULFILLER for assistance.  Neither jambonaiobi.com nor FULFILLER will issue refunds for USER’S failure to provide a valid government-issued ID or other required documentation for release of tickets or if USER does not pickup tickets from designated location.

Will-Call Option USER must pick up the tickets at the box office of the venue approximately one hour before the scheduled start of the event. USER will need to bring a government-issued ID in order to claim the tickets. Should USER encounter a problem at the box office, USER must contact FULFILLER for assistance.

Denied Entry to an Event If USER is having difficulty using the tickets to gain entry to the event at the venue, USER should contact jambonaiobi.com immediately by calling +254 123, 4567. If SITE is not able to resolve the matter and USER is denied entry by the venue, USER may be eligible for a refund. To be eligible for a refund USER must obtain written proof from the venue showing that USER was denied entry to the event and email that proof along with a description of the circumstances to jambonaiobi.com at info@jambonairobi.com within ten (10) days of the event.

If jambonaiobi.com receives the email with written proof from the venue and USER’s description of the circumstances of the denied entry within ten (10) days of the event, jambonaiobi.com will investigate USER’s claim. If jambonaiobi.com, in its reasonable discretion, determines that USER was denied entry USER will receive a refund of the cost of the tickets and all fees and shipping charges. The refund will be USER’s sole remedy for the denied entry.

Permitted Use USER agrees that USER is only authorized to visit, view, and to retain a copy of pages of this jambonaiobi.com for USER’S own personal use, and that USER shall not duplicate, download, publish, modify, or otherwise distribute the material on this jambonaiobi.com for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for USER’S personal use, unless otherwise specifically authorized by jambonaiobi.com to do so. USER may not use any robot, spider, scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor may USER use any automated software or computer system to search for, reserve, buy, or otherwise obtain tickets from jambonaiobi.com. USER may not submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature. The content and software on jambonaiobi.com is the property of jambonaiobi.com and/or its suppliers and is protected by Kenyan Law and international copyright laws.

Links jambonaiobi.com  may automatically produce search results that reference or link to third party websites throughout the Internet. jambonaiobi.com has no control over these sites or the content within them. jambonaiobi.com cannot guarantee, represent or warrant that the content contained in these third party sites is accurate, legal and/or inoffensive. jambonairobi.com does not endorse the content of any third party site, nor does jambonaiobi.com warrant that they will not contain viruses or otherwise impact USER’S computer systems. By using the jambonaiobi.com to search for or link to another site, USER agrees and understands that USER may not make any claim against jambonaiobi.com for any damages or losses, whatsoever, resulting from use of jambonaiobi.com  to obtain search results or to link to another site. If USER experiences a problem with a link from jambonaiobi.com, please notify jambonaiobi.com at info@jambonairobi.com and jambonaiobi.com will investigate USER’S claim and take any actions deemed appropriate at jambonaiobi.com’s sole discretion.

Violation of the Terms jambonaiobi.com, in its sole discretion, and without prior notice, may terminate USER’S access to jambonaiobi.com, cancel USER’S ticket order or exercise any other remedy available to it. USER agrees that monetary damages may not provide a sufficient remedy to jambonaiobi.com for violations of these terms and conditions and USER consents to injunctive or other equitable relief for such violations. jambonaiobi.com may release USER information by operation of law, if the information is necessary to address an unlawful or harmful activity against jambonaiobi.com. jambonaiobi.com is not required to provide any refund to USER if USER is terminated as a USER of jambonaiobi.com.

Disclaimers SITE MAKES NO ASSURANCES THAT JAMBONAIROBI.COM WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF JAMBONAIROBI.COM OR ANY JAMBONAIROBI.COM CONTENT, SEARCH OR LINK THEREIN. JAMBONAIROBI.COM AND JAMBONAIROBI.COM CONTENT ARE DELIVERED ON AN ‘AS-IS’ AND ‘AS-AVAILABLE’ BASIS. JAMBONAIROBI.COM MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. JAMBONAIROBI.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. JAMBONAIROBI.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF JAMBONAIROBI.COM, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS OR LOSS OF PROFITS OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

JAMBONAIROBI.COM DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTY USERS, JAMBONAIROBI.COM USERS, ADVERTISERS AND/OR SPONSORS ON TJAMBONAIROBI.COM, IN CONNECTION WITH JAMBONAIROBI.COM SERVICE OR OTHERWISE RELATED TO USER USE OF JAMBONAIROBI.COM AND/OR JAMBONAIROBI.COM SERVICE. JAMBONAIROBI.COM IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, (INCLUDING BUT NOT LIMITED TO THEIR PERFORMANCE, FAILURE TO PERFORM OR MODIFICATION OF THE PERFORMANCE OR EVENT IN ANY WAY), PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON JAMBONAIROBI.COM.

Limitation on Liability USER acknowledges that jambonaiobi.com is a venue allowing people to buy and sell tickets to concert, sporting and entertainment events. The listings of ticket inventory on jambonaiobi.com are provided by a third party (“PROVIDER”). Neither jambonaiobi.com nor PROVIDER is involved in the actual transaction between buyers and sellers. While jambonaiobi.com and PROVIDER may help facilitate the resolution of disputes, neither jambonaiobi.com nor PROVIDER has control over the content of the tickets listed on jambonaiobi.com, the truth or accuracy of such listings, the ability of the FULFILLER to sell tickets, or that USER and FULFILLER will actually complete a transaction. Regardless of this provision, if either jambonaiobi.com or PROVIDER is found to be liable, jambonaiobi.com or PROVIDER’S liability to USER or any third party is limited to the greater of (a) any amounts due under jambonaiobi.com’s limited guarantee when applicable, (b) the amount of fees in dispute not to exceed the total fees of the transaction, or (c) 10,000Ksh.

Except in jurisdictions where such provisions are restricted, in no event will jambonaiobi.com or PROVIDER be liable to USER for any indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if jambonaiobi.com and PROVIDER have been advised of the possibility of such damages.  USER further agrees that the maximum available remedy on any successful claim is the greater of the choices listed in the paragraph above.

Indemnity USER agrees to indemnify and hold jambonaiobi.com, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of USER’S use of the jambonaiobi.com, including also USER’S use of the jambonaiobi.com to provide a link to another site or to upload content or other information to the jambonaiobi.com.

Governing Law USER agrees that any controversy or claim arising out of or relating to the use of jambonaiobi.com will be governed by the laws of the State of Connecticut without regard to its conflict of law provisions. USER agrees to personal jurisdiction by venue in Kenya.

Jambo Nairobi will promptly assist customer in resolving any complaints regarding ticket purchases.

Jambo Nairobi and the Customer shall attempt to resolve any disputes through good-faith negotiation for a period of 7 days of notification of a dispute, failure to which a party may refer the dispute to arbitration to be conducted under the Rules of the Kenyan Branch of the Chartered Institute of Arbitrators of the UK (‘Institute’).

The arbitration shall be conducted by a single arbitrator to be appointed by mutual agreement between Jambo Nairobi and the Customer within 14 days of the notification of either party to the other of the existence of a dispute. If Jambo Nairobi and the Customer cannot mutually agree on an arbitrator within this timeframe, either party may request the Chairperson of the Institute to appoint an arbitrator in accordance with its rules.

The arbitration shall be conducted in Kenya and the arbitrary award shall be final and binding.

Force Majeure jambonaiobi.com shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, substantial snowstorm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under jambonaiobi.com’s control (hereinafter all of the foregoing is collectively referred to as ‘FORCE MAJEURE’). Notwithstanding the foregoing, jambonaiobi.com shall be permitted to terminate this Agreement with or without notice to USER in the event that USER is prevented from performing hereunder due to FORCE MAJEURE.

1. IF AN EVENT IS CANCELLED, you may have an option to receive a credit voucher (‘Credit Voucher’) in the amount of 110% of the original purchase price (minus any delivery charges) (the ‘Value’) to be used towards any ticket purchase made on jambonaiobi.com within 365 days from your Credit Voucher issuance date. Alternatively, you may request a full refund (minus any delivery charges).
   1. Credit Vouchers can be used for separate purchases as long as any portion of the Credit Voucher retains its Value; however, this will not extend Your Credit Voucher’s valid through date.
   2. Your Credit Voucher has no cash value and cannot be sold, exchanged or combined with any other offer. We may modify or discontinue the new Credit Voucher issuance without notice. Credit Vouchers are void where prohibited.
   3. Your Credit Voucher cannot be transferred to another individual or used as a payment method on any other site, other than the site where your original purchase was made, and it cannot be transferred to a different currency. If the Site where your original purchase was made is no longer in service, Your Credit Voucher will still be honored.
   4. If You choose not to utilize the Credit Voucher program, please be advised that due to recent events, your refund may take up to 30 days to be processed.
   5. By accepting the offer of a Credit Voucher or Refund, you agree that no further payment shall be made to you with respect to the purchase in question and you agree not to seek any additional refunds, credits or chargebacks. You understand that your Credit Voucher or Refund is the sole remedy available to you for your original purchase. If a chargeback is filed against the merchant of record with your credit card company, we reserve the right to withdraw any offers made, including this Credit Voucher offer.
   6. If you take no action after receiving a notification from us, you will receive a voucher by default. If you have received a voucher, but prefer to receive a cash refund, then you must contact our customer service within seven (7) calendar days from receiving the cancellation notification.
2. IF AN EVENT IS POSTPONED OR RESCHEDULED , and the original tickets are valid for entry at the time of the rescheduled event, your original tickets will remain valid for the rescheduled event and your order will not qualify for a refund or a Credit Voucher. If you do not feel it is safe for you to attend the event, you can always resell your valid ticket.
3. All other Terms and Conditions remain in full force and effect without amendment or modification.

Amendments jambonaiobi.com’s reserves the right to amend this policy at any time. jambonaiobi.com will post a notice of changes on its jambonaiobi.com, when and if the terms of this policy are amended.

Contact us at infor@jambonairobi.com for questions related to refunds and returns.